Everything You Need to Know About Ordering Flowers Online: Your Questions, Our Answers

1. Can I place an order for a specific delivery date?

Yes, we offer the option to choose your preferred delivery date. In the case of local delivery in Warsaw, we are able to deliver even on the day of placing the order. For the rest of Poland, delivery is possible on the next business day if the order is placed before 10:00 in the morning. Please indicate your preferred date in the order notes.

2. What payment methods are available?

We accept various forms of payment, including online payments via the Przelewy24 gateway, credit and debit cards, bank transfers, as well as payments by phone or directly in our store in Warsaw. Our goal is to provide convenience and flexibility in choosing your payment method.

3. Can I order flowers for delivery outside Poland?

Currently, our delivery service is limited to Poland. We focus on providing the highest quality services and products throughout the country.

4. How can I track the status of my order?

After placing your order and making payment, you will receive a confirmation email which will include all details about your order and a unique number to track the status. You can also contact our customer service for updates.

5. Can I change my order after it has been placed?

Changes to the order are possible until its completion begins. To make changes, please contact our customer service department as soon as possible.

6. What to do if the bouquet received does not meet my expectations?

We are committed to providing the highest quality flowers. However, if for some reason the bouquet you receive does not meet your expectations, please contact our customer service department within 24 hours of delivery. We will do our best to resolve the issue.

7. Can I place an order anonymously?

Yes, we provide the opportunity to place an order without revealing the recipient's identity. All information regarding the ordering party is treated with the highest confidentiality.

8. How to care for delivered flowers to enjoy their freshness for as long as possible?

We include instructions on flower care with each order, which will help you maximize their life. The basic tips are to trim the stems regularly, change the water and avoid direct sunlight.

We hope that these answers will help dispel any doubts and encourage you to use our services. Please contact our team if you have any additional questions or need assistance.